Return and Refund Policy
Return Eligibility
- Aviora accepts returns on products within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Products that show signs of use, damage, or tampering are not eligible for return.
- For hygiene and safety reasons, opened or used skincare products cannot be returned.
Initiating a Return
- To initiate a return, please contact our customer care at id-help@avioraskincare.com or call +91 9742862627 within 7 days of delivery.
- Provide your order number and reason for return.
- After approval, you will receive return instructions and the return address.
Refund Process
- Upon receipt and inspection of the returned product, a refund will be processed within 10-15 business days.
- Refunds are issued to the original payment method.
- Return shipping charges are the responsibility of the customer, except in cases of defective or incorrect products supplied by Aviora.
Defective or Incorrect Product
- If you receive a damaged or incorrect product, please notify us immediately with photographic evidence.
- We will arrange for a replacement or full refund, including shipping charges.
Non Returnable Products
- Products damaged due to misuse or negligence.
- Opened or partially used products.
- Products returned without prior authorization.
Cancellation Policy
- Orders can be cancelled before shipment.
- Once an order is shipped, cancellations are not possible; please follow the return process after delivery.